Friday, December 18, 2009

Web Site Down. I'm Done with Yahoo

Update (12/29/09): back up and running! Domain transfer complete for well under $10/year.

Some of you may have noticed that is currently unavailable. I'm in the process of switching to another web hosting service. So, for now, is the only way to get here. I'm switching service providers because I'm fed up with Yahoo Small Business Services. I'm not too happy with their personal email services either but I've had my account for so long, I'm not even going to bother with the hassle of getting rid of it. A few years ago, when I was even less tech savvy than I am now, I chose Yahoo for a business web site and hosting. They seemed to offer pretty user-friendly services and the package rate seemed like a good deal. Had I done a little more research, I would of gone with another company. By 2007, calling customer service became an ordeal. I once waited almost two hours to get someone on the phone. Up until last year, a domain name was $9.95/year. Not anymore. When my yearly fee was due this year, rather than send a reminder email to both email addresses listed on my account, they decided to send it to only one - the one that is no longer in service. I remembered the date and signed into my account to pay, only to see a $35 fee. I called customer support and in fact, the fee had really gone up that much! The rep couldn't give me a good reason why. Apparently the lower rates advertised are only for new customers. I don't get it. With all the cheap web hosting services out there, why would Yahoo think anyone would keep them? The person I spoke to didn't even seem eager to keep me as a customer. My transfer should be complete in the next few days.

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